Urbana on 12th Ratings and Reviews

I have lived in this complex since it was built going through a sale and new management multiple times the current management is outstanding. I have never had one issue with my unit and have never seen a Single pest on the property. Interiors are modern, each unit has their own washer and dryer which everybody knows once you have that you can’t go back. And last, but not least one of the main reasons why I stay is for Stephanie and Leketa. Thanks for all you do and as long as you’re here, I’m here.

When I came into tour Stephanie greeted me and gave me great information about the property. The community was quiet and very clean. I will definitely be submitting an application for this property!

Ladies at front office are very friendly and helpful. Staff is very amazing

Stephanie, Denise, and Laketa made my move in an absolutely wonderful experience. The apartments look great, they were all extremely friendly, and made sure I felt welcomed.

Great quiet place to live

My husband and I have truly enjoyed living here. The staff has been kind and helpful. Those who live here have been the same. We feel safe and secure coming home late at night or leaving early in the morning. This is our second year here!

The management team is TOP NOTCH - I am so impressed! I have also lost my keys once late at night and the maintenance guy came thru on my voice mail within like 20 minutes to unlock my door. The buildings just FEEL soundly built and the amenities were all so well-thought-out and spot on exactly what I would want despite not even knowing in some cases. To name a few ... I loved the station they have put together in the bike room with all the different adapters and tools and whatnot you would need to get minor repairs done in a quick minute RIGHT THERE in the bike storage room. I also love the dog park actually - though I don't have a permanent pet, I sometimes walk dogs for Wag and this little park is SO AWESOME - perfect size. I live in a studio apartment here, but truly have plenty of room - I don't miss the extra space at all. The W/D is G.E. and it is really one of the coolest smart appliances I've seen. It is like the size of those front loader machines at Laundry Wheel! I actually hated doing laundry before I moved here. LOL Now consider it a guilty hobby HAHAHA ... people are all wildly friendly but totally respectful of quiet so far. Parking is tricky, but hey it's in the middle of EVERYTHING IN PHOENIX - perfect location and the neighborhood is nice too - seems I see some new church, restaurant, or park everyday that I'd never known existed in Phoenix.

The staff at Urbana is AMAZING. The leasing team is super helpful (shout out to Lakita!) and maintenance is on it!

Been here for a couple months now and it's calm up here, yea you hear the exhaust from some cars but other than that the people and living here is nice. The...

Well i dont leave here but i have a client i take care of live here. And this property and its workers are the best very sweet lady's in the office such great attitude and the vibe is awesome. If your looking for a place to call home. This is one place i would recommend. Shhh i dont even live there but the lady's in the office have such a great vibe, makes me feel like i am home.

The maintenance man Alan was very kind, thorough, and fast in his work. He did an excellent job.!

The maintenance man Allen Was very kind, fast and thorough in his work. He did an excellent job !

“I was completely impressed with Stephanie’s professionalism and customer service.”

Management is very communicative and has made the move in process a breeze. Very excited to live at such a professional community.

I went to ask about the apartments at this property and this leasing lady by the name of Stephanie was there to give me all the info of the apartments and showed me different units and opened up my options in what floor plans i was looking into, To all the other clients that come in i recommend to go to Stephanie she was nothing but the kindest lady there.

Good apartment complex, pretty quiet and chill with a nice pool and gym!

Great place to live!

We been living here for 3 months and we really like. The office people are very nice. They always keep the property clean. The apartment is spacious and i love the open space

I just moved in here and the leasing experience was very, very smooth and easy thanks to Desiree. She was kind, knowledgeable, accommodating, and funny! The whole team went above and beyond to make it a good experience. They are also SUPER communicative and respond to emails very quickly. Maintenance was doing work nearby when I was moving in and they were also very friendly. The apartment itself is super cute and cozy and the appliances are very nice. Great vibes, nice neighbors, and great access to Phoenix and Scottsdale. Thank you Urbana on 12th team!!

Love Urbana. Management here is great! Fast to respond! I've been here less than a month, but so far I love it! Some reviews complain about parking but my experience so far is that it's not a problem! I return home at all times of the day, and there has always been parking. Sometimes at night you may not get a spot RIGHT next to your apartment but that's only a problem for the super lazy!

I just moved in a few days ago and so far I am extremely happy! The whole process of signing the lease to moving in has been great! When I was contacting the office before move-in, they ACTUALLY answer the phone unlike other complexes and when they said they would call back, they did! When I just dropped in for a tour on a Saturday, the woman working gladly helped. I THINK her name was Denise? I'll find out and update! After that I worked with Stephanie and Sasha. Everything was made so easy! As for the apartment itself, no complaints so far. My original post stated the pool was closed. Urbana had it open in less than a week! Also, there is tons of shade around the pool 🏝⛱️ More testament to why im sure I will enjoy living here. I will keep my review updated and I'll post pics along the way 😆

Its a great place to live,

Been living here for almost a year now. So far so good. The place is well maintained. A gardener always comes every Monday to cut the grass and blow off dust. Requesting a maintenance has always been easy and quick! Kudos also to Stephanie who has mostly helped us a lot with moving in. Very accomodating and knowledgable of her job. Same with Sasha the manager. The price of the rent is a bit pricey, but I'd say you'll really get what you paid for. Only few nit pick cons is that the pool has no heater during winter time. And maybe soon they might think of adding CCTV around the area just so the tenant would feel more secure. Aside from that, its really been a blast living here! I'd give this place a 9/10!

It's been a nice and quiet community. No complaints.

Loving the new maintenance woman, Claudia! She has come to my rescue twice now and I couldn’t be more grateful to her. Both times I’ve needed assistance she has been very quick to come to my unit and at least check in on the issue at hand. Her kind spirit and positivity have truly been a joy to interact with. Thank you for your help and hard work, I hope you get a raise VERY soon.

I came in for a tour today and was greeted as soon as I walked in by Desiree. Her smile was glowing and personality was charming, it instantly gave me a warm feeling as if I had found home. Her energy through the entire tour and knowledge on any questions I had about the property, community, amenities, etc. was astonishing. I spent maybe a total of 15 minutes at Urbana on 12th and I fell in love with every aspect of the complex. The entrance/parking was clean, office was draped in home feeling decor, grass was beautiful, clean pool, basically everything I could expect in a new home and Desiree really sealed the deal with how helpful and kind she was when it came to any questions or concerns. I will definitely be putting in an application and be looking to make the move soon.

I came in to tour on Tuesday and Stephanie was so friendly and quick to answer all of my questions! I am moving from out of state to expand my business and it’s always a hard process not being able to do everything in person, but Stephanie assured me she’d make it an easy process and she definitely has so far. 10/10 recommend, they’ve treated me so great through this process and are always quick to get back to me! Also .. the pool is BEAUTIFUL! So excited!

Stephanie was amazing and so friendly! The property is beautiful and clean and has a ton of options for amenities, rare these days. Highly recommend stopping by to see Stephanie.

Really like it here. Great location and great floorplans. The staff is awesome too, especially Sasha!

I have lived here 3 years and it has been an absolute pleasure. I can be on highway heading southbound into downtown or east valley within 2-3 minutes from these apartments and its made all the sense in my professional life always on the go. I can be at the airport in 10 minutes from the moment i pull out of here. Leasing office professionals do their job well and are ontop of it all. Location and price are great great shoppin options nearby all you need is within 4 mile radius. I love the grass area right outside my door. If i could change anything would be cover parkin spaces be set to a unit. Sometimes i'd have to park on the other side of the complex from where my unit was. No biggy. Gym has all you need. Canal and running pad just off the property this place is great if you are an active and busy person.

I have lived here for about 9 months and love it! The management and maintenance are amazing and always friendly. Everyone is friendly and the place is always clean. No complaints and love the location too

Outstanding customer service, the staff are absolutely professional 👏

Great place friendly staff

I took a tour with Stephanie and she was the most amazing staff they got she answered all my questions also gave me the most wonderful tour showed me a 1x1 and I loved it

Orestes is the best he came with in an hour of my request and fixed everything! Great guy, who was super friendly!

Izzy from the Maintenance Crew is awesome! Any time I have an issue or need any additional help in my unit he comes to the rescue. The new management also is extremely prompt at responding to concerns if within office hours.

Stephanie and everyone else is prompt and polite if I need to ask them for help with something. Couldn’t ask for more!

This will be my 3rd year at Urbana. All of the office staff is awesome but I definitely want to shout of Stephanie for her ability to anticipate needs and go above and beyond when things are needed. She is willing to answer questions and help when one needs to flex time for appointments and balance. Truly awesome service and I’m very grateful.

Moving to Phoenix soon called to get pricing and Stephanie was very nice and helpful can’t wait to tour the property!

Stop by for a tour Stephanie showed me the property nice & very clean her costumer service was very welcoming!

My wife and I are planning a relocation out of state and Laneya answered a few questions I had regarding this property! 10/10 on helpfulness and attentiveness to detail! Definitely made it easy to slide Urbana on 12th to our top 2! Looking forward to this experience + decision so much more due to all the care shown just over the phone!

Very good, great complex and good services

I'm new to the area and I'm looking for a new place to settle down in, and I came across Urbana on 12th. I spoke to this very kind and helpful lady named Laneya. I had few questions to ask about the living environment and the area, she had helped me make my decision which was very helpful, I'm excited to take the tour around the place and move in. I highly recommend you speak to Laneya!

I had a few questions on a one bedroom and laneya was just so Knowledgeable of the property and was such a big help

I just have to say that Stephanie is the most amazing woman in the world honestly me and my family it was a blessing finding this place and she made it so easy for us to get in it was just a dream come true excellent staff excellent vives I can’t be more happier Stephanie is amazing

This complex has everything I was looking for in an apartment. I took a tour of the complex with Jessica yesterday and its beautiful. Jessica was so helpful and made the process so easy! I highly recommend checking this complex out.

My wife and I have lived at Urbana on 12th for a little over a year–overall, it is fine and looks nice. If you are able to rent during one of their specials, you have the potential to get a good deal. Management really tries their best to address issues promptly these days and I appreciate it! Update: The new dog park is amazing--also, every owner I've encountered there has been extremely friendly and responsible. I'd like to say a huge thank you to the management and staff for their efforts; it makes renting here a much more enjoyable experience.

My wife and I have lived at Urbana on 12th for a little over a year–overall, it is fine and looks nice, although it can be a tiny bit overpriced for the size of the units. If you are able to rent during one of their specials, you have the potential to get a good deal. Lastly, management really tries their best to address issues promptly these days and I appreciate it!

I am looking around to find an apartment so came in last week looking for details and a possible Walk through what they have to offer. Let me just start off by commending management at this location! Both Stephanie and Jessica were super welcoming and prompt to answer any and all questions/doubts that I had. You can tell they are knowledgeable and passionate about their jobs. Definitely at the top of my list!

My sister and I went on a tour the staff was super friendly and helpful specially Stephanie, she was very informative and made us feel super comfortable. I would recommend this place to anyone who is looking for a new place.

Came for a tour, Stephanie was awesome and welcoming :)

I would like to say thank you to Bryanna. She was amazing..she was very polite and very helpful to me and my family..she went above and beyond what I expected..I appreciate all your time and help Bryanna..

Bryanna was a great tour guid and highlighted all the nice amenities including the bike room, pool and fitness center! She’s attentive and gets the job done, i love that its open weekends as well! Appreciate this woman

Thank you to Bryanna for being an amazing guide and answering all of my questions about the property and renting :) she was very patient and thorough

Bryanna was the BEST she made our time there so wonderful and we felt very welcome will definitely be returning

I was very happy with my tour from Brianna she was very professional and I was very pleased with her

Bryanna gave me a wonderful tour of the property and although a little pricey she is a great leasing agent! She was attentive and it felt like she actually cared about helping me unlike a lot of other properties I’ve visited! I may consider renting here solely because of the good staffing choice and i know my needs will be taken care of here(:

Bryanna was so helpful when I toured here. I'm new to the renting market so it was really nice to have someone answer all of my questions

I was unsure about urbana until bryanna toured me and showed me all the amenities and the great things urbana has to offer i can wait to put in my application when im two weeks close to moving 🙂

Bryanna toured me around the property and it’s definitely an option! Her attentiveness is unlike most

Bryanna was super helpful and walked me through the rental process and made everything transparent we appreciated her willingness to help

I enjoyed my experience’s visiting Urbana on 12th. Stephanie really helped me with the information I needed and guided me through the process. I felt genuinely loved as if I had been living there for a long time. Everything was well-organized, clean and professional! Thanks again, Stephanie! You are awesome!

I want to thank Stephanie for showing us the beautiful community, it was a very pleasant visit, she was very professional and welcoming! I would highly recommend this place to move into. Stephanie did an amazing job, make sure to ask for her! We’ll be moving in soon!

stephanie has very great customer service! highly recommend this place!

I came to tour Urbana & Stephanie’s customer service was so welcoming looking forward to getting an apartment with Urbana such an amazing property!

Stephanie was such a great help I love the property! Very helpful the property is Beautiful!

I came to look at an apartment with my s/o and Bryanna was very helpful. Answered all of our questions and more. It was a very pleasant visit. Definitely an option.

Had a tour with Bryanna here and it went so well!! She was very informative and was able to answer any questions I had with no issue!

We spent many months searching for the right apartment to move into and thankfully found Amy at Desert Ridge. She was so helpful! She walked us step through...

We spent many months searching for the right apartment to move into and thankfully found Amy at Desert Ridge. She was so helpful! She walked us step through...

This is such a great complex, everyone is extremely nice, Stephanie helped me through signing the lease and Izzy showed me their beautiful property. When i asked for maintenance about less than 30 minutes later (i dont know how to say his name😕) but he came and fixed my bathroom. Best place in the city by far!

This is such a great complex, everyone is extremely nice, Stephanie helped me through signing the lease and Izzy showed me their beautiful property. When i asked for maintenance about less than 30 minutes later (i dont know how to say his name😕) but he came and fixed my bathroom. Best place in the city by far!

nice complex so far stephanie and dulce hospitality is beyond appreciative.

Came in for a tour and Stephanie helped me she had such great customer service. Dulce the property manager was so polite I look forward for by son to move into Urbana

Great leasing team and manager. Every interaction I have had so far has been pleasant and helpful.

Dulce and Stephanie have been wonderful to me and my family. They are very friendly and easy to talk too. They are very well spoken in terms of the lease program for urbana, and has a very vast knowledge of what urbana on the 12th is offering new and old tennants. It is hard to find people who are always smiling, and actually love there jobs. There customer service skills are excellent and these two employees will be the reason we will renew our lease. Sincerely Ronald williams

Very Friendly! i literally applied for a whole bunch of apartments & no one else other then Urbana reached out was very nice to me & answered all my questions. Stephanie welcomed me into a tour & she was so kind! she opened the door for me & my family who also came to tour with me & was very respectful. Looking forward to living at Urbana Thank you!

Ava made the application process absolutely amazing. I moved into a 1br1b unit and it's brand new- I absolutely love it. The maintenance guy, Jeff, is great. I am so happy to be a part of this community. Positives: Security gate All new appliances Clean Spacious Built in desk Huge walk-in closet Friendly staff Great location Thanks to everyone that made my move in super easy. ♡ I miss the management from Cabana. Urbana on 12th is definitely a different atmosphere under the new management. Very rude and unfriendly. But I still love this place.

Current Resident and I love living here. It's a nice 2020 build with brand new top of the line appliances and it's affordable. Best bang for your buck in the area. Utility bill is the lowest I've ever had (great insulation) and every apartment has a very nice modem/router so you don't need to spend money on a new one. My girlfriend is living just 5 minutes away and pays $400 more for her place (roughly the same square footage) and Cabana is a much nicer place. Staff is great and responsive. Annabelle and Pepper are awesome and Jeff is a great guy that can fix anything. I plan on renewing my lease. I highly recommned this place. Only thing I can think of that people might not like about this place is no elevators. But that's about it.

Ava made the application process absolutely amazing. I moved into a 1br1b unit and it's brand new- I absolutely love it. The maintenance guy, Jeff, is great. I am so happy to be a part of this community. Positives: Security gate All new appliances Clean Spacious Built in desk Huge walk-in closet Friendly staff Great location Thanks to everyone that made my move in super easy. ♡

Nice apartments for the price you’re paying especially close to Biltmore area and midtown. Those areas have great restaurants. Staff is super friendly and always willing to help!

I highly recommend this apartment complex, I have not had any issues at all since being here. Ever since the first day walking in without an appointment Pepper made me feel welcome and accommodated my busy schedule, she was one of the biggest factors in deciding this complex. I usually wait a few months to leave a review to see if anything has changed my mind, but Pepper has been super friendly and I can always expect to have a nice chat when going to the Lobby!

I’ve been here for about a month and best decision I’ve made moving here! Why pay $1400 for a one bedroom in midtown when you can pay $200 less for a brand new apartment here and that’s with a washer dryer included. The appliances are super nice and I can fit my king in my bedroom. Amenities are really nice and staff has been helpful every time I’ve needed something!

I’ve lived here since July in a studio and I am extremely happy here! For a studio, it’s incredibly spacious with lots of storage room. I signed up to have washer/dryer in unit and I am obsessed with the brand new machines that are 100x better than the machines in my previous complex. The staff is incredibly friendly and there is a cleaning crew that cleans the gym and pool daily. The residents are a younger crowd but everyone is extremely professional, clean, and quiet- even on the weekends. The location is far enough off of Indian School that it’s quiet and feels safe. I definitely recommend moving here!

Such a beautiful and clean place to live! The staff have all been incredibly nice and helpful with whatever we’ve needed. We’re so happy we moved here!

Staff and residents are super friendly, a very welcoming environment, I'd live here!!!

Always do their best to help

I just signed a lease here for a studio. It's been difficult to find a place in the Phoenix area because of COVID. However, Cabana on 12th offers self-tours of the available apartments. Everyone in the office was very responsive and when I drove by to gather more information, Pepper was very informative and helpful. Lots of parking spots covered/uncovered that aren't assigned. So far my experience has been great! I'll update if anything changes. Thanks!

I moved in cabana on 12th in May from Chicago. When I reached out I left a call back number. Pepper reached out the next morning. She answered all my questions and gave me information about renting in Arizona. Due to the fact I was in another state she set up a time where we could video chat and she could show me the apartment I would be moving into. Whenever I needed information or had any questions big or small Pepper had the answer. When the day finally came to move in she made sure I had a safe travel and if I needed anything. During the move in I had a few complication ( mailing ) she provided answers. Considering there are probably a million headaches regarding moving pepper made sure everything went smooth. By far the best renters experience I’ve had so far.