I never thought I'd have such a positive experience with a property my time renting in Phoenix. But the staff at Urbana made that happen. From being greeted visiting the first time to my last phone call, any issues I've had were resolved swiftly and with kindness.
Service request were timely and realistic and I was even assisted with a few fixes upon moving in which was so great to have out of the way.
The property has landscaping tend to the amenities and courtyards on Mondays which helps to make the atmosphere feel clean and well kept. Some feedback, as I wish the property would pressure wash the walkways more often, as they get dirty frequently.They even host a day every month to invite residents to a food truck which is always fun.
Something I appreciated was the consistency of communication in regards to happenings on the property. Whether it was a gate issue, parking related notifications or even an office closure/time adjustment, they are on the ball with communication via email.
Security is something I was concerned with moving in. However the property (at least in building 4) was well lit, has security patrols and makes certain the security gate is always functional for residents.
Hoping that my next place feels as home as Urbana did.
Angelo Espinoza
April 04, 2024
