| 194 Reviews
| 194 Reviews
The management team is TOP NOTCH - I am so impressed! I have also lost my keys once late at night and the maintenance guy came thru on my voice mail within like 20 minutes to unlock my door. The buildings just FEEL soundly built and the amenities were all so well-thought-out and spot on exactly what I would want despite not even knowing in some cases. To name a few ... I loved the station they have put together in the bike room with all the different adapters and tools and whatnot you would need to get minor repairs done in a quick minute RIGHT THERE in the bike storage room. I also love the dog park actually - though I don't have a permanent pet, I sometimes walk dogs for Wag and this little park is SO AWESOME - perfect size. I live in a studio apartment here, but truly have plenty of room - I don't miss the extra space at all. The W/D is G.E. and it is really one of the coolest smart appliances I've seen. It is like the size of those front loader machines at Laundry Wheel! I actually hated doing laundry before I moved here. LOL Now consider it a guilty hobby HAHAHA ... people are all wildly friendly but totally respectful of quiet so far. Parking is tricky, but hey it's in the middle of EVERYTHING IN PHOENIX - perfect location and the neighborhood is nice too - seems I see some new church, restaurant, or park everyday that I'd never known existed in Phoenix.
Josh Knoll
May 03, 2024
I never thought I'd have such a positive experience with a property my time renting in Phoenix. But the staff at Urbana made that happen. From being greeted visiting the first time to my last phone call, any issues I've had were resolved swiftly and with kindness. Service request were timely and realistic and I was even assisted with a few fixes upon moving in which was so great to have out of the way. The property has landscaping tend to the amenities and courtyards on Mondays which helps to make the atmosphere feel clean and well kept. Some feedback, as I wish the property would pressure wash the walkways more often, as they get dirty frequently.They even host a day every month to invite residents to a food truck which is always fun. Something I appreciated was the consistency of communication in regards to happenings on the property. Whether it was a gate issue, parking related notifications or even an office closure/time adjustment, they are on the ball with communication via email. Security is something I was concerned with moving in. However the property (at least in building 4) was well lit, has security patrols and makes certain the security gate is always functional for residents. Hoping that my next place feels as home as Urbana did.
Angelo Espinoza
April 04, 2024
The staff at Urbana is AMAZING. The leasing team is super helpful (shout out to Lakita!) and maintenance is on it!
Aubrey House
March 29, 2024
Been here for a couple months now and it's calm up here, yea you hear the exhaust from some cars but other than that the people and living here is nice. The...
Irwin J.
January 30, 2024
Well i dont leave here but i have a client i take care of live here. And this property and its workers are the best very sweet lady's in the office such great attitude and the vibe is awesome. If your looking for a place to call home. This is one place i would recommend. Shhh i dont even live there but the lady's in the office have such a great vibe, makes me feel like i am home.
Shanda Motten
January 26, 2024
I apologize in advance for the lengthy review but I wanted to be completely transparent about my experience in hopes that others will not have the same issues. This apartment complex is one of the worst I have lived in. They tack on ridiculous monthly fees, such as $55/month just for having a washer and dryer in your unit (even though they donât offer units without laundry in them), and a $26/month fee for the fitness center and mailroom being 24hrs even though thatâs extremely common and also not optional. There is also no assigned parking, and covered parking isnât even reserved for residents. Everything is first come, first serve, so if you get home after 6pm on a week day thereâs a good chance you wonât be able to park near your unit. There have been nights that the lot is so crowded that I literally had to park outside the gate. The doors all use a key fob for entry instead of a key so there is no way to make copies and they do not issue you a spare, unless you want to pay for it, so I had no way of giving anyone access to my unit in the event of an emergency. They also advertise themselves as pet friendly but the dog waste bag dispensers are constantly empty, even in the dog park, and there is constantly feces all over the complex. While I do agree it is an ownerâs responsibility to clean up after their dog, if the complex is not going to enforce it then they need to clean it up. As a vet tech I can only begin to list the amount of diseases transmitted through dog feces (some of which are contagious to humans as well as other dogs). I have seen the dog park littered with so much dog feces that it was impossible for my dog to run around freely without stepping in it, and at times it was left that way for DAYS even with maintenance on site. This HAS to be some sort of health code violation. My own dog ended up with giardia at one point and I have the vet bill to prove it. When I moved in there was mildew in my shower drain, multiple bugs in my apartment for weeks (they claim to do weekly pest control, and I know it wasnât me because Iâve never had excessive pests like that before), and the apartment was filthy. A friend of mine runs a professional cleaning business and it took her over 3 hours to clean my STUDIO. My move-out process was anything but smooth. I had to end my lease two months early due to a personal crisis and financial hardship, I sent them an email as a form of written notice to vacate, and followed up about 2 weeks later after not receiving any aknowledgement. They claim it went to their spam folder, although I have sent them plenty of emails and they have never gone to their spam folder, then they tried to get me to pay a lease break fee on top of the last 2 months of rent anyway even though I submitted my written notice before the last 60 days of my lease. They refused to negotiate a payment plan, and threatened to evict me (even though I was moving out anyway). Itâs not like Iâm breaking a lease for fun, it became my only option. Basically, if you have no pets, donât mind excessively cleaning your unit, and have plenty of money to throw at them, go ahead and move-in, but if you want to be treated like a human and not a number, donât. I honestly wouldnât recommend this complex to anyone at all.
Lena Fisher
January 12, 2024
The maintenance man Alan was very kind, thorough, and fast in his work. He did an excellent job.!
Taquila Wilson
January 11, 2024
The maintenance man Allen Was very kind, fast and thorough in his work. He did an excellent job !
Zoe
January 10, 2024
âI was completely impressed with Stephanieâs professionalism and customer service.â
Shaulanda Benally
January 09, 2024
Management is very communicative and has made the move in process a breeze. Very excited to live at such a professional community.
Maylia Cinco
January 09, 2024