| 201 Reviews
| 201 Reviews
I will start off with the great things about cabana. First off, itâs a brand new apartment complex. Thereâs no way you can find an apartment brand new for the price they have with top of the line appliances. The actual complex itself has a pool and a very reliable gym. Each building has its own pod in the middle that has a variety of different things to do. Almost like a park in the middle of each building. There is plenty of parking inside of the complex. There is a hired security guard that makes his rounds around the complex late at night and we have a security gate. All of my neighbors are young and friendly. As a 21 year old I love it. Now for the very few bad parts of cabana. When I first moved in there was hardly anyone here so I didnât really get to hear if the walls were thin or not. Unfortunately they are. I recently have had neighbors move in to the left and above me. I can hear everything that is happening with both neighbors and it is awful. I canât sleep very well at night with all the walking and racket going on above me. I can hear my neighbors dog barking and slamming into my wall consistently. I know it is not my neighbors fault but the fault of the complex for the poor insulation in the walls and ceiling. The dumpsters and recycling are filled to the brim all the time. And I have to walk all the way to the end of the complex to throw away my trash. The last thing that was very frustrating for me was my application process. I had to call many times and email even more just to get simple questions answered. I was called two days before my move in date to discuss a change in my apartment choice. When you choose your apartment number you have no idea what building, floor, or space youâre going to be obtaining. I chose a random number because I had no information to choose a specific one. I happened to choose a handicap accessible one and was only notified about it two days before move in. I then had to choose another apartment for the same price on a different floor. I then was given only a few hours to redo the whole application process again and barely completed it on time (they had a move in special and it ended that day). The front office is brand new to the complex just like we all are so Iâm not saying theyâre horrible at their jobs, but it was upsetting how the customer had make up for lost time. All in all the complex is a great place to live and I would recommend it.
Simeon Walters
January 02, 2021
I highly recommend this apartment complex, I have not had any issues at all since being here. Ever since the first day walking in without an appointment Pepper made me feel welcome and accommodated my busy schedule, she was one of the biggest factors in deciding this complex. I usually wait a few months to leave a review to see if anything has changed my mind, but Pepper has been super friendly and I can always expect to have a nice chat when going to the Lobby!
Owen Cameron
December 02, 2020
Iâve been here for about a month and best decision Iâve made moving here! Why pay $1400 for a one bedroom in midtown when you can pay $200 less for a brand new apartment here and thatâs with a washer dryer included. The appliances are super nice and I can fit my king in my bedroom. Amenities are really nice and staff has been helpful every time Iâve needed something!
Jerry Pena
November 13, 2020
Iâve lived here since July in a studio and I am extremely happy here! For a studio, itâs incredibly spacious with lots of storage room. I signed up to have washer/dryer in unit and I am obsessed with the brand new machines that are 100x better than the machines in my previous complex. The staff is incredibly friendly and there is a cleaning crew that cleans the gym and pool daily. The residents are a younger crowd but everyone is extremely professional, clean, and quiet- even on the weekends. The location is far enough off of Indian School that itâs quiet and feels safe. I definitely recommend moving here!
Emily Crampton
October 20, 2020
Such a beautiful and clean place to live! The staff have all been incredibly nice and helpful with whatever weâve needed. Weâre so happy we moved here!
Lica Sert
October 08, 2020
Staff and residents are super friendly, a very welcoming environment, I'd live here!!!
Arizona “Arizonabamm” Bamm
October 03, 2020
Always do their best to help
alexis gomez
September 30, 2020
I just signed a lease here for a studio. It's been difficult to find a place in the Phoenix area because of COVID. However, Cabana on 12th offers self-tours of the available apartments. Everyone in the office was very responsive and when I drove by to gather more information, Pepper was very informative and helpful. Lots of parking spots covered/uncovered that aren't assigned. So far my experience has been great! I'll update if anything changes. Thanks!
Vanna Vang
September 20, 2020
I moved in cabana on 12th in May from Chicago. When I reached out I left a call back number. Pepper reached out the next morning. She answered all my questions and gave me information about renting in Arizona. Due to the fact I was in another state she set up a time where we could video chat and she could show me the apartment I would be moving into. Whenever I needed information or had any questions big or small Pepper had the answer. When the day finally came to move in she made sure I had a safe travel and if I needed anything. During the move in I had a few complication ( mailing ) she provided answers. Considering there are probably a million headaches regarding moving pepper made sure everything went smooth. By far the best renters experience Iâve had so far.
Dakota Barringer
July 24, 2020
This is from the experience of someone applying, not living here. I called in July 13th and had to call multiple times because it just went straight to voicemail. Impossible to actually get someone on the phone. When they did call back, it was hours later from an No CallerID number. When I spoke to the lady on the other end they had a rent special for $849. I asked if she can email me the application and she said she would send it in a few hours. I didnt receive it, so I tried calling back a few times later that night, no answer. The next morning I called a few times then left a VM. Someone called me back and then said they raised the rents to $914 today. I told her my situation and that I was waiting for the application yesterday but they were not accommodating.... They also said renting month to month is an extra $200 a month. Not happy with how this was handled. I ended up leasing with The Cabana on Washington instead. They actually answer the phone, are transparent and honest and fair with pricing.
Christina Merkle
July 14, 2020