| 199 Reviews
| 199 Reviews
stephanie has very great customer service! highly recommend this place!
Claudia Segura
May 05, 2022
My wife and I have lived at Urbana on 12th for a little over a yearâoverall, it is an okay place and looks nice, although it is a tiny bit overpriced for the size of the units. It is sad that management is ineffective in curbing dangerous and negligent behavior of the tenants, and it speaks to the overall safety that exists in the complex. Unfortunately, many of the tenants Iâve encountered make it a less than desirable place to live. I understand that people have their own personalities and they will do as they please, even if itâs against community guidelines. My biggest issue is with pet owners who choose to not follow the leash laws in the city, along with the requirements in the community guidelines. There have been multiple incidents with different owners; however, about five months ago my dog (who I always have on a leash) was attacked by a bigger dog who was off-leash. During the attack, the owner did not act in any way and allowed it to happen. She apologized profusely shortly afterward but continues to walk her dog off-leash. She has continued to be unpleasant toward my wife and me, and she acts as if we are infringing on her rights by demanding that she leashes her dog during walks. Many tenants with dogs choose to ignore the fact that their dog uses the bathroom and they often leave feces laying around in shared areasâIâve even seen droppings in the middle of the stairwells on a handful of occasions. If you are thinking you can enjoy the grass for picnics or recreation, think again and look very closely. Although Urbana has recently provided a dog park that is fully gated off, many people are too lazy to take their dogs there and continue to do as they please. If you are a dog owner, please be cautious while on walksâthe police are too busy to handle calls involving animal attacks so you will have to handle it yourself. Unfortunately, animal control is not very helpful either.
Andrew Lastra
May 03, 2022
My wife and I have lived at Urbana on 12th for a little over a yearâoverall, it is a good place and looks nice, although it is a tiny bit overpriced for the size of the units. The management has always been fair to us and even very accommodating on many occasions; you just need to communicate with them professionally and clearly express yourself if you need quick service. My biggest complaints about the place have much more to do with the tenants than anything else. I understand that people have their own personalities and they will do as they please, even if itâs against community guidelines; but unfortunately, many of the tenants Iâve encountered make it a less than desirable place to live. My biggest issue is with pet owners who choose to not follow the leash laws in the city, along with the requirements in the community guidelines. There have been multiple incidents with different owners; however, about five months ago my dog (who I always have on a leash) was attacked by a bigger dog who was off-leash. During the attack, the owner did not act in any way and allowed it to happen. She apologized profusely shortly afterward but continued to walk her dog off-leash on many occasions. She has continued to be unpleasant toward my wife and me, and she acts as if we are infringing on her rights by demanding that she leashes her dog during walks. Many tenants with dogs choose to ignore the fact that their dog uses the bathroom and they often leave feces laying around in shared areasâIâve even seen droppings in the middle of the stairwells on a handful of occasions. If you are thinking you can enjoy the grass for picnics or recreation, think again and look very closely. Although Urbana has recently provided a dog park that is fully gated off, many people are too lazy to take their dogs there and continue to do as they please. If you are a dog owner, please be cautious while on walksâthe police are too busy to handle calls involving animal attacks so you will have to handle it yourself--animal control is not very helpful either.
Andrew Lastra
April 30, 2022
Edit: please save yourself the long headache. Donât move here. It was great before the new management company thatâs why I rated it a 5 stars. Now itâs just drama. Keep searching. Donât rent from here.
Vanna Vang
April 26, 2022
Pathetic management and a pathetic place to live. Save yourself and do not live here. Read the reviews and believe them, they are all true. The move out fees for not having the apartment clean after I had cleaners come before is ridiculous. The owners and management are equivalent to elementary students in comparison to intelligence.
John J
April 14, 2022
I came to tour Urbana & Stephanie’s customer service was so welcoming looking forward to getting an apartment with Urbana such an amazing property!
Courtney
April 07, 2022
Stephanie was such a great help I love the property! Very helpful the property is Beautiful!
Autumn Foster
April 07, 2022
I came to look at an apartment with my s/o and Bryanna was very helpful. Answered all of our questions and more. It was a very pleasant visit. Definitely an option.
pee juan
March 24, 2022
Had a tour with Bryanna here and it went so well!! She was very informative and was able to answer any questions I had with no issue!
Alyssa Lyons
March 22, 2022
We were very pleased with your looks,and cleanness for your complex. The agent that gave us the tour (Bryanna) was very polite and helpfully with just about everything we were concerned about.We are pretty sure we will be making arrangements for the move in two weeks..Just wanted to let you know we were very pleased with our visit to your complex .Thank you. Greg Flegal
Gregory Flegel
March 22, 2022