| 194 Reviews
| 194 Reviews
The apartments are nice, but terrible management. Greedy and don't tell you about extra fees. The management before them were very accommodating and clear about the cost, but everything changed after they were bought out. When renewing our lease in April, they said that they did not have the file of my boyfriend who had been living in the apartment for a year. They said we would have to pay $50 for him to apply again, only for them to suddenly find his files when I sent them our lease agreement. They didn't even try to look until I pulled up the paper trail. We later had to break our lease due to a family emergency in which we only had a week to move. When we told management, they said we had to pay $5,000 by the end of the day. We knew there would be some payment due for breaking our lease, but not this much. We asked our landlord friends for advice and they said management has the power to eliminate cost and should not make you pay, especially for the emergency that we were facing. Management said they would drop it to $3,000 and no more, which we were grateful for, but they still said it must be paid by the end of the day. Didn't even care that there was an emergency just went straight to the cost. We are two working college students living pay check to pay check, and now having to move back home within a week. Big corporations only care about your money, but you would think they would be a little more considerate. We paid the money that day, and two weeks later they were threatening legal action because "there was a balance due." I had to call multiple times to remind them that we already made the payment. When I got ahold of them, they looked through their computer and miraculously it was there. They don't do their jobs until they are forced to. And don't trust the prices online. "Markets fluctuate" is the only answer they will give you. They should have kept the old management; everything would have been a lot better and tenants would be happier. Would rent the apartments again with different management.
Jocelyn Richardson
August 05, 2022
I've lived here for a month so far and I'm enjoying it. It's nice being out of the downtown area, it's very peaceful over here. The only negatives are: it...
Mariah B.
August 04, 2022
My wife and I are planning a relocation out of state and Laneya answered a few questions I had regarding this property! 10/10 on helpfulness and attentiveness to detail! Definitely made it easy to slide Urbana on 12th to our top 2! Looking forward to this experience + decision so much more due to all the care shown just over the phone!
Kavonte Kinney
July 17, 2022
Very good, great complex and good services
Thaer Alrammahi
July 17, 2022
I'm new to the area and I'm looking for a new place to settle down in, and I came across Urbana on 12th. I spoke to this very kind and helpful lady named Laneya. I had few questions to ask about the living environment and the area, she had helped me make my decision which was very helpful, I'm excited to take the tour around the place and move in. I highly recommend you speak to Laneya!
Brije Freeman
July 16, 2022
I had a few questions on a one bedroom and laneya was just so Knowledgeable of the property and was such a big help
Terrance Golden
July 16, 2022
I just have to say that Stephanie is the most amazing woman in the world honestly me and my family it was a blessing finding this place and she made it so easy for us to get in it was just a dream come true excellent staff excellent vives I canât be more happier Stephanie is amazing
Rita Zacarias
July 07, 2022
Not a pleasant experience, I was so excited to move in here, I applied on a Friday for an apartment at $1285 and paid a $52 application fee, and at no point I was asked a holding fee. I go on Monday and start the process to move in and now the price is $1445. The first month was $1285 but the next ones $1445 and thereâs nothing they can (or want) to do. Very disappointed with Urbana on 12th apartments. I was at the office on Friday and I wasnât told anything, just to apply. I contacted management with an email given from Stephanie to to see is something could be done so, let's see...
Christian Ov
July 06, 2022
Keisha Pickett
June 10, 2022
Editing my review because this place became a nightmare under its current management. I experienced problems with ants, crickets, and roaches even though the entire complex is less than 5 year old. My front door didn't close for nearly a year with maintenance needing constant reminders to come fix other broken things. In the end they refused to explain fees they were adding and so moving out was more difficult than it needed to be. They also tried to tell the new place I live at that I still owed them and so I had to contact their attorneys to clear that up. It felt like they were trying to sobatoge me but it didn't work. Stephanie and Jessica are just terrible people.
Paige
June 08, 2022